Cancellation & Late Policy

Every appointment at face time skin boutique is time reserved just for you. To care for every client without rushing or turning others away, we ask that you respect the policy below.

Rescheduling & Cancellations

Please give at least 48 hours' notice to reschedule or cancel. With 48 hours' notice, you can move or cancel your appointment at no charge, which gives us time to offer the slot to another client.

We confirm appointments by text, email, and phone. If you respond to our reminders promptly, you can make changes without a fee.

Late Cancellations & No-Shows

Cancellations with less than 48 hours' notice and missed appointments without notice are charged a $50 fee. That time was set aside specifically for you.

Deposits & Online Consultations

No deposit is required to book an in-person appointment. Online consultations are the exception: they are paid in full at the time of booking to reserve your spot.

Late Arrivals

Please arrive on time. All consent forms are completed online when you book, so there is no paperwork on arrival. Just come ready to relax.

We start and finish on schedule out of respect for the clients who follow. A delay of 15 to 20 minutes can usually be accommodated, but your treatment may be shortened to fit the remaining time, and the full price still applies. If you are more than 20 minutes late and we cannot fit you in without affecting the next client, we may need to reschedule, and the missed-appointment fee will apply.

Emergencies

Life happens. If an emergency comes up, reach out as soon as you can, and we will do our best to work with you.

How to Cancel or Reschedule

You can reschedule or cancel by text message, by email at facetimeclinicny@gmail.com, or through our online booking system. Please do not rely on social media messages, as they may not be seen in time.

Thank you for respecting our time and the time of our other clients.